southlandhotel@yahoo.com
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Effective Date: January 1, 2025
Welcome to The Best Inn & Suites in Markham, Illinois. Your privacy is extremely important to us, and we are committed to ensuring the protection and confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or stay at our hotel. Please read this policy carefully.
We collect information from you in several ways, including when you interact directly with our website, make a reservation, or during your stay at our hotel. The types of information we collect include:
Personal Identification :
Your full name, mailing address, phone number, and email address.
Government-issued identification details if required for identity verification or check-in procedures.
Payment Information :
Credit or debit card numbers, expiration dates, and billing addresses for processing reservations, deposits, and payments.
Payment history related to your stay.
Stay and Reservation Details :
Check-in and check-out dates, room preferences, and any special requests or accommodations you may have.
Information regarding loyalty programs or special offers if you choose to participate.
Online Usage Data :
IP address, browser type, operating system, and pages visited via cookies, web beacons, and similar technologies.
Data collected through online forms, surveys, and newsletters.
Security Information :
Surveillance footage and access logs collected for the safety and security of our guests and property.
Third-Party Data :
Information received from trusted third-party sources, such as travel agencies or review platforms, if you book through these channels.
The information we collect is used for a variety of purposes to enhance your experience and maintain efficient operations:
Reservation and Guest Services :
To process reservations, manage payments and deposits, and facilitate check-in and check-out procedures.
To provide personalized guest services and respond to any special requests.
Operational and Business Purposes :
To operate and maintain our website and hotel operations effectively.
To improve the design, functionality, and user experience of our website and services.
To conduct internal research and analysis to understand guest preferences and improve our offerings.
Security and Safety :
To monitor and ensure the safety and security of guests, staff, and property through surveillance and access control.
To investigate and resolve any incidents or breaches.
Communication :
To send you updates, newsletters, and promotional offers, if you have opted in to receive such communications.
To respond to inquiries, feedback, or requests for support.
Legal Compliance :
To comply with legal obligations and regulatory requirements.
To protect our rights, property, or the safety of our guests and the public.
We value your privacy and do not sell your personal data. However, we may share your information under the following circumstances:
Service Providers :
With third-party vendors, such as payment processors, IT support, marketing services, and security personnel, who assist in operating our hotel and website. These parties are bound by confidentiality agreements and are only permitted to use your data as necessary to provide these services.
Legal and Regulatory Requirements :
With law enforcement agencies, regulatory bodies, or other third parties if required by law or to protect our legal rights.
In the event of a merger, acquisition, or sale of assets, where guest data may be transferred as part of the transaction.
Consent :
When you provide explicit consent to share your data with selected third parties.
Our website uses cookies and similar tracking technologies to:
Enhance user experience and remember your preferences.
Analyze website traffic and improve our site’s performance.
Deliver personalized content and advertising.
You may manage or disable cookies through your browser settings. Please note that some features of our website may not function properly if cookies are disabled.
We are committed to ensuring the security of your personal information:
Security Measures :
We use industry-standard security measures, including encryption, firewalls, and secure servers, to protect your data.
Regular audits and updates are performed to maintain our security protocols.
Data Retention :
Your personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
After the retention period, your data will be securely deleted or anonymized.
You have certain rights regarding your personal data:
Access and Correction :
You may request access to, or corrections of, your personal information at any time.
Data Deletion :
Where applicable, you may request that your data be deleted or anonymized.
Opt-Out :
You can opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications.
Cookies Management :
You may control the use of cookies through your browser settings.
To exercise any of these rights or if you have any questions about our data practices, please contact us using the details provided below.
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected data from a child under 18, please contact us immediately so that we can take steps to delete the information.
If you are accessing our website or staying at our hotel from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.
We may update this Privacy Policy periodically. Any changes will be posted on our website, along with the updated effective date. We encourage you to review this policy regularly to stay informed about how we are protecting your information.
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
The Best Inn & Suites
2850 W 159th St, Markham, Illinois, 60428
Phone : 708-331-5000
Email : Southlandhotel@yahoo.com